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30 Day Money Back Satisfaction Guarantee


When you buy from countrystoredirect.com we want you to be 100% satisfied with your purchase.

If for any reason you are not fully satisfied with your order you may return it to us within 30 days of receipt of your parcel for a purchase price refund. This will exclude any shipping, handling and other charges.

If you do return a product to us under our 30 Day Money Back Satisfaction Guarantee, the item must be returned in it's original packaging and in new condtion. The arrangement and cost of returning any item under this guarantee is the responsibilty of the customer.

There are a few items that cannot be included in our 30 Day Money Back Satisfaction Guarantee but can be returned under the 14 day statutory returns legislation.

These include :-

All Electronic Remote Pet Trainers
Bark Control Collars

Returns Procedure

Before returning any item to us you must first email us at the address below stating your name, address and invoice number requesting a Returns Authorization Number (RAN). Once we have issued an RAN you can then proceed with your return.

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Not complying with this returns procedure may invalidate your product return.

If you would like any advice regarding the return of an item please call us on 01233 820368



Buy online now or call us on 01233 820368. 8.00am - 5.00pm Mon-Fri