ONLINE HELP
(Online Payments, Website Viewing, General)

ONLINE PAYMENT OPTIONS

At countrystoredirect.com we currently offer 2 methods of online payment :- PayPal and our recommended Secure Online Payment service.

Secure Online Payment

Our Secure Online Payment Service uses SAGE PAY ( formerly PROTX), the largest independent Payment Service Provider in the UK. The SAGE PAY system adheres to the most stringent levels of fraud screening ensuring that your card details remain secure throughout the transaction process.

This high level of security screening does require that the details you enter are accurate, so please ensure that the following rules are adhered to during your transaction.

1. The invoice address used for your transaction must match the details held by the issuing bank or other issuer for the card being used.
2. The card being used must be UK registered.
3. The invoice address Postcode must match the details held by the issuing bank or other issuer .
4. The invoice address 'House Number'(if you have one) must match the details held by the issuing bank or other issuer .
5. The 3 digit Security Number (CV2) on the reverse of your card must match the details held by the issuing bank or other issuer .

If your payment fails even when these rules have been followed please call us on 01233 712948 (Monday - Friday, 08.00 - 17.00) so that we can check the status for you. Alternatively, you may need to contact your card issuing bank or other issuer for assistance.

PayPal

If you are paying by PayPal all usual PayPal rules will apply.
Any problems encountered whilst using this payment method should be reported to PayPal and to ourselves.

VIEWING WEBSITE

The latest release of Internet Explorer (IE8) may cause some websites to display incorrectly.
IE8 has a 'Compatability View' option which allows this to be rectified.
If our website does not display correctly on your PC then go to the 'Tools' menu and select 'Compatability View'. This should rectify any layout problems.


GENERAL

We always welcome feedback regarding our website and payment systems, please contact us on 01233 712948 or email us at admin@countrystoredirect.com.