We want you to be happy with our products, but we know that every now and again, things might not work out quite as you'd expected. Perhaps your horse has moved to a new field where you dont need electric fencing or you ordered a battery energiser instead of a mains one!
So to help you out we offer a straight forward returns process set out below. For your customer rights when it comes to returns please see our Returns Terms & Conditions.
All we ask is that the products you are returning are unused and are returned with original packaging.
Want to return something? It's simple just follow the instructions below.
Contact us: Just get in touch with us by phone (01368 440140) or by email (firstname.lastname@example.org) and let us know what you would like to return and why. Goods no longer required or perhaps a faulty energiser?
Returns Number, Form & Label: Once you have got in touch we will email you with a returns number, a returns form and a returns label. You will be asked to print out the form and label. The form should be put in the packaging with the item being returned. The label should be stuck on the outside of the box so that the product can easily be tracked on its return to ensure a speedy refund or repair.
Send back: Please send back to us using the label provided (this ensures your return is dealt with quickly). This label with have information on it as to whether the product should go to Repairs or Returns. If you are returning a faulty product please keep your P&P receipt. If a fault is found with your product we will reimburse your postage costs.
***PLEASE DO NOT SEND ANY PRODUCT BACK TO OUR OFFICE UNLESS ASKED TO DO SO ALWAYS USE THE LABEL PROVIDED**
Refund/Repair: When the product has arrived back at the depot and been checked we will contact you and arrange for a credit to be made. If a faulty product is being returned it will be assessed and either repaired and sent back to you or a new product will be sent out depending on the issue found.
Returns Terms & Conditions
14.1 We do not offer refunds except in the case of CSD being at fault resulting in delivery of an incorrect Product or the Product delivered in a damaged or faulty condition
14.2 It is the Customers responsibility to inspect and check the received Products or part thereof as soon as reasonably practicable after delivery and in any event, not more than seven (7) days after delivery to ensure that the Products conform to the confirmed Order. In circumstances where You consider that the received Products do not conform with the confirmed Order, it is the responsibility of the Customer to return the Products to CSD in their original packaging, all carriage and transport costs being payable by You.
14.3 CSD shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Customer proves (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as possible.
14.4 As a consumer You have a right to reject any Product You receive within a period of 30 days from receipt. If a Product is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. If You require more information on this, please contact us by email at email@example.com or call us on 01368 440140.
14.5 Within seven (7) days from receipt of any returned Products, CSD will conduct a quality inspection and test of the Product (s) and if corrective action is required, will replace or refund the products at the Customers election and where we will then re-issue the Products in question and forward it to You at no extra cost. Where a refund is due we will refund any monies to You within a maximum of 14 days of our receipt of the returned Product(s).
14.6 Due to the nature of CSD'sServices, the Customer must provide photographic evidence regarding the return of damaged products.
We want to help and make your Returns Process as smooth as possible.
So please contact us if you need any further help:
Call: 01368 440140