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About Us



Countrystore Direct is a supplier of electric fencing, associated fencing products, livestock and equestrian supplies. We are a family run business and have over 30 years of experience and we want to share our knowledge with you.
We know our stuff!
Electric Fencing - We know electric fencing inside out and regularly put up electric fences for all types of animals and predators (and also as part of our training).
This helps us to help you as we can:
o advise you on what components you need for your electric fencing system
o we can talk you through the installation
o we can also help you with any trouble shooting once your fence is installed.

We really do know our stuff... we've been in the field and understand electric fencing requirements.

Livestock and Equestrian Supplies - We have all worked with animals on different levels over the years and are confident in our knowledge of animals and the products we sell.
Our goal is simple:

To help you select the correct electric fencing solution or supplies for your needs. And to deliver that solution at a competitive price.

Our office hours are Mon-Fri 9am-5.30pm. We are often available on email at weekends.

If you have any questions regarding our range of products then please email us at admin@countrystoredirect.com or call us on 01368 440140. We'd be happy to help!


Payment Help

Online Payment Options

At countrystoredirect.com we currently offer 2 methods of online payment :- Secure PayPal and SagePay Online Payment services.

Secure Online Payment

Our Secure Online Payment Service uses SAGEPAY, the largest independent Payment Service Provider in the UK. The SAGEPAY system adheres to the most stringent levels of fraud screening ensuring that your card details remain secure throughout the transaction process.

This high level of security screening does require that the details you enter are accurate, so please ensure that the following rules are adhered to during your transaction.

1. The invoice address used for your transaction must match the details held by the issuing bank or other issuer for the card being used.
2. The card being used must be UK registered.
3. The invoice address Postcode must match the details held by the issuing bank or other issuer .
4. The invoice address 'House Number'(if you have one) must match the details held by the issuing bank or other issuer .
5. The 3 digit Security Number (CV2) on the reverse of your card must match the details held by the issuing bank or other issuer .

If your payment fails even when these rules have been followed please call us on 01368 440140 (Monday - Friday, 09.00 - 17.30) so that we can check the status for you. Alternatively, you may need to contact your card issuing bank or other issuer for assistance.

PayPal

If you are paying by PayPal all usual PayPal rules will apply.
Any problems encountered whilst using this payment method should be reported to PayPal and to ourselves.

Returns & Faults

RETURNS POLICY

We want you to be happy with our products, but we know that every now and again, things might not work out quite as you'd expected. Perhaps your horse has moved to a new field where you don’t need electric fencing or you ordered a battery energiser instead of a mains one!

So to help you out we offer a straight forward returns process set out below. For your customer rights when it comes to returns please see our Returns Terms & Conditions.

All we ask is that the products you are returning are unused and are returned with original packaging.

Returns Process
Want to return something? It's simple just follow the instructions below.

Contact us: Just get in touch with us by phone (01368 440140) or by email (admin@countrystoredirect.com) and let us know what you would like to return and why. Goods no longer required or perhaps a faulty energiser?

Returns Number, Form & Label: Once you have got in touch we will email you with a returns number, a returns form and a returns label. You will be asked to print out the form and label. The form should be put in the packaging with the item being returned. The label should be stuck on the outside of the box so that the product can easily be tracked on its return to ensure a speedy refund or repair.

Send back: Please send back to us using the label provided (this ensures your return is dealt with quickly). This label with have information on it as to whether the product should go to Repairs or Returns. If you are returning a faulty product please keep your P&P receipt. If a fault is found with your product we will reimburse your postage costs.

***PLEASE DO NOT SEND ANY PRODUCT BACK TO OUR OFFICE UNLESS ASKED TO DO SO ALWAYS USE THE LABEL PROVIDED**

Refund/Repair: When the product has arrived back at the depot and been checked we will contact you and arrange for a credit to be made. If a faulty product is being returned it will be assessed and either repaired and sent back to you or a new product will be sent out depending on the issue found.

Returns Terms & Conditions

14.1 We do not offer refunds except in the case of CSD being at fault resulting in delivery of an incorrect Product or the Product delivered in a damaged or faulty condition

14.2 It is the Customer’s responsibility to inspect and check the received Products or part thereof as soon as reasonably practicable after delivery and in any event, not more than seven (7) days after delivery to ensure that the Products conform to the confirmed Order. In circumstances where You consider that the received Products do not conform with the confirmed Order, it is the responsibility of the Customer to return the Products to CSD in their original packaging, all carriage and transport costs being payable by You.

14.3 CSD shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Customer proves (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as possible.

14.4 As a consumer You have a right to reject any Product You receive within a period of 30 days from receipt. If a Product is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. If You require more information on this, please contact us by email at info@electricfencing.co.uk or call us on 01368 440140.

14.5 Within seven (7) days from receipt of any returned Products, CSD will conduct a quality inspection and test of the Product (s) and if corrective action is required, will replace or refund the products at the Customer’s election and where we will then re-issue the Products in question and forward it to You at no extra cost. Where a refund is due we will refund any monies to You within a maximum of 14 days of our receipt of the returned Product(s).

14.6 Due to the nature of CSD'sServices, the Customer must provide photographic evidence regarding the return of damaged products.

Contact Us:
We want to help and make your Returns Process as smooth as possible.

So please contact us if you need any further help:

Call: 01368 440140
Email: admin@countrystoredirect.com