This web site is owned and operated by Countrystore Direct who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
7 Traprain Cottage Haddington East Lothian EH41 4PY United Kingdom
Phone: 01368 440140
Email: admin [at] countrystoredirect [dot] com
VAT Registration Number GB 928319504
Registered in Scotland
Registration No. SC334461
Registered Office: 7 Traprain Cottage, Haddington, East Lothian. EH41 4PY
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most major credit/debit cards including Visa and Mastercard.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Please view details of our shipping charges by clicking on 'Carriage' from our homepage.
Please note. All orders will require a signature upon delivery unless you give details of other arrangements at the time of order. If you request that your order be delivered but not signed for then Francis Campbell Ltd (CountrystoreDirect) or our delivery agents are liable for any subsequent loss.
We aim to despatch your order within 24 hours of receipt of payment. This applies to orders received Monday through Thursday. Orders received Friday will be despatched the same day or on the next working day.
Orders received at the weekend will be despatched on the next working day. Orders received after 2.00pm on any day may not be despatched until the next working day. Please note that our carriers do not deliver on Saturdays unless by special arrangement.
Please note that any items that are due to be delivered directly from our suppliers will be delivered seperately and to an alternative schedule dependent on the product type (please see website for delivery details).
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. If you are not satisfied with your products then you may return them unopened and in the original packaging to us for a refund in accordance with our returns policay.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01368 440140 (International +44 01368 440140) or fax us on or write to us at 7 Traprain Cottage Haddington East Lothian EH41 4PY United Kingdom
Countrystore Direct do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the UK Consumer Contracts Regulations.
You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you, we will provide a 'Returns Authorisation Number'. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.